Refund policy
We accept returns for eligible items that are unused, not damaged, unlaundered, and with tags. Online purchases are valid for exchange or refund within 30 days of receiving the package. Please refer below to see if your items qualify for a refund or exchange.
- Full Price or 25% off items are eligible for full refund or exchange.
- Final Sale or 50% off are eligible for exchange.
All returns will be processed from 3 to 7 days from the moment the package is received. Once we have processed your refund, exchange, or store credit, a notification will be sent to your registered e-mail with all the details of the transaction. Refunds might take 3 to 8 business days to be reflected on your card.
Please note, that we only accept returns that were purchased through our website www.gesinaclothes.com. Any orders placed from other third-party retailers will not be eligible for returns or exchanges.
*Disclaimer: All exchanges are final sale items.
How to Begin Your Return Process:
1.Mail them to the following address:
900-908 8th Ave SW
Calgary, AB T2P 0P7
2. Please include your packing slip and a note detailing the item you are returning and if you would like an exchange, or refund (if it applies).
Request a return using the customer account link https://shopify.com/77005259026/account